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Contact us

At Mater Lotteries, we're committed to providing you with the best possible experience. If you need assistance or have any questions, please don't hesitate to reach out.

Our Support Channels

We offer a variety of support channels to help you with your queries. Choose the one that suits you best:

  • Phone: Mater Lotteries customer service is available on 8am-8pm AEST weekdays.
    • For questions about tickets or prizes, please contact our team .

Live Chat

If you're looking for immediate assistance, our live chat support is available during the following hours:

  • Weekdays: 8am-6pm AEST
  • We strive to respond within minutes of your inquiry. Please note that we may require some additional information from you to better assist with your query.

Verification Support

For queries related to account verification or any issues with your profile, please contact our dedicated team. We'll assist you as soon as possible.

Technical Troubleshooting

If you're experiencing technical difficulties, such as problems accessing the site or purchasing tickets, our support team is here to help. Please contact us via phone at 1800 858 858 during operating hours.

Responsible Gambling Assistance

We care about your well-being and want to ensure that you have access to resources if you need them. If you or someone you know struggles with problem gambling, please reach out to our support team for guidance on the available options in place:

  • Gamblers Help.
  • Lifeline Australia

Multilingual Support

While our primary language is English, we strive to make support accessible for everyone. If you need assistance in a different language, please contact us through any of the above channels and we'll do our best to accommodate your needs.